This is now 4 days later and the refunded amount is $1044. When I made that phone call i was told Edgepark may reverse the charges. 00 dollars of my family out of pocket to met before my insurance paid 100%. This should have never happen if Edgepark would have done their job of verifying my insurance plan, they would have seen my Family deductible was met and I had less than $1000. Only to find out from my bank saying my Mortgage check was being sent back for insufficient funds. 45 for my supplies which should have only been $350.00 dollars. However, this last time Edgepark ran a payment for $1394. Every time i have to call and speak to a representative to process my order even though i went through all the steps on the website only to find my order was never received, then go several more days with out my supplies. I am a diabetic and Dexcom user, get my supplies every 3 months from Edgepark and every 3 months I go through the same frustration. I know that if my sugars get to high it will damage my organs and if my sugars get too low I could pass out. I have been trying to stay healthy and I can't do that if I don't have my supplies that I need. I have questioned what they have said and they keep blaming the doctor and/or insurance.
EDGEPARK PLUS
Plus they are working remotely so there isn't anyone there to get the faxes. They also said that they are waiting on a fax from the doctor and that was sent a week ago.
They keep changing their story every time. I have called my doctor, and insurance as well as Edgepark. In the meantime I have ran out of my supplies and haven't had any insulin here it has been a month and still nothing. So I waited a few days and they said that they had to send my doctor a form that they forgot to send back. I called to order my supplies and they said that they need prior authorization. I am a diabetic and need my insulin pump supplies.
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